Social Care, Service Users and User Involvement provides a definitive introduction to practical, philosophical and theoretical issues at the heart of user involvement.
This book provides an accessible account of the latest research findings regarding user involvement on three levels: the delivery and provision of services, practice and practitioners, and research and evaluation. It explores a wide range of service user needs and concerns, including the latest developments in personalisation and the effect of the Equality Act 2010. First-hand accounts illustrate the range of issues and service user needs which could be addressed by increased involvement within and beyond the social care system. The book also distinguishes between user views and user involvement, and addresses their processes outcomes and impact, as well as their measurement.
This book will be a key source of information for care workers, service managers, policy makers, researchers, service users and social and health care professionals involved in social care and support service planning.
This book is a very welcome resource as a long-waited textbook for students and practitioners, and for new managers shaping teams and projects across different disciplines.
– Professional Social Work
Overall, this is a very worthwhile book, well compiled and presented and particularly suited to social and health care practitioners, academics and students. It provides ample justification for the enhanced value accrued by involving service users in service provision and the ethical imperative for that involvement.
– British Journal of Scoail Work
A timely review of the challenges and achievements of service user involvement in social care. This book looks at the philosophy behind user involvement, and explores practical examples in a number of different contexts. Essential reading for anyone who believes that people have the right to shape the research, policy and services that effect their lives.
– Amarjit Kaur, Director of Service User Involvement, Revolving Doors Agency, UK
Social Care, Service Users and User Involvement is a timely and essential book. It contextualises and examines the experience, contribution, impact and unique perspectives of a diversity of service user groups (older people; ethnically diverse groups; marginalised groups of people with life limiting conditions; women with alcohol issues; LGBT people; children and young people; people with learning disabilities) and considers user involvement in a wide range of different settings. The authors succeed in examining evidence based knowledge to testify to the impact of user involvement on current research and evaluation.
Many readers like me will feel greatly indebted to Peter Beresford and Sarah Carr for their book, which represents a powerful and important contribution to our developing knowledge of service user involvement.
– Elaine Parker-Johnson, Chief Executive and Andy De-Vares, Director of Clinical Services, Making Space, personalisation specialists and user involvement strategists
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